Introduction / Info Service / Rules We Abide By

Rules We Abide By

Rules We Abide by in Inland Transport

• ČD Contractual and Transport Terms for Public Passenger Transport (SPPO) – valid from 11 December 2011 (786 kB)
  
• ČD Tariff for Inland Transport of Passengers and Luggage (TR10) – valid from 1 February 2012 (951 kB)
  
• ČD Tariff for Aerial Cableways (TR 14) – valid from 12 December 2010 (223 kB)
• Contractual and transport terms and tariffs of individual integrated transport systems linked to ČD

Documents for In-karta cards

• General Terms and Conditions for the Issue and Use of In-karta Cards as an Electronic Monetary Means Containing Electronic Money – valid from 12 Novem (154 kB)
  
• In-karta/RailPlus Refund Policy – valid from 12 November 2007 (51 kB)
  
• Consent of a Customer In-karta Card Applicant to Provision of Personal Information – valid from 11 May 2010 (45 kB)
  
• Consent of a Service In-karta Card Applicant to Provision of Personal Information – valid from 1 June 2009 (45 kB)
• Processors of Personal Information (55 kB)
  
• Recommendations for Using a Customer In-karta Card (45 kB)
  
• Recommendations for Using an Employee In-karta Card (27 kB)

Other binding documents

• General Terms and Conditions of the ČD eShop
• General Terms and Conditions for Telephone Orders of Travel Documents Using the ČD Contact Centre (TeleTiket) – valid from 12 December 2010 (122 kB)

Rules We Abide by in International Transport

• Convention concerning International Carriage by Rail (COTIF)
• Uniform Rules concerning the Contract of International Carriage of Passengers by Rail (CIV, Appendix A to the Convention)
• Regulation (EC) No. 1371/2007 of the European Parlament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
  
• Rail Passengers’ Rights and Obligations – valid from 11 December 2011 (58 kB)
  
• Request for Compensation (29 kB)
  
• General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR) (146 kB)
• Special Conditions of International Carriage for Non-Reservation Tickets (SCIC-NRT) – valid from 12 December 2010 (243 kB)
• List and Addresses of Operators Participating in SCIC-NRT – valid from 12 December 2010 (34 kB)
• Addresses of Refund Service Centres of Individual Rail Operators (49 kB)
• Special Conditions of International Carriage for Rail Pass Tickets (SCIC-RPT)
• Special Conditions of International Carriage for Integrated Reservation Tickets (SCIC-IRT)
• Special Conditions of International Carriage for Night Trains (SCIC-NT)
• East – West Tariff, for transport on the railways BČ (Belarus), CFM (Moldova), EVR (Estonia), LDz (Latvia), KZH (Kazakhstan), LG (Lithuania), RZhD (Russia)
• ČD Special Agreement for International Carriage (ZUJ)
• ČD Contractual and Transport Terms for Public Passenger Transport (SPPO) apply to the extent set out in the GCC-CIV/PRR, SCIC-NRT and in the ZUJ, as well as in all cases where it is not possible to apply any of the above-mentioned conventions, regulations and tariffs.

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