Questions

Do you need advice? The team of expert operators of the Central Customer Services is ready to provide you with information on train connections, prices, offers or e.g. on the current situation on the railway.

Do you have something to say about a delay or an operational restriction on a line, station or stop? Please contact the infrastructure administrator directly. The Railway Infrastructure Administration (SŽ) is responsible for lines, stations, stops, platforms, station buildings, audio-visual information systems for passengers, safety equipment, crossings and closures. You will find contact information on www.spravazeleznic.cz.

osobní údaje

In the following form it is necessary to fill in at least the items marked with *.

GIVEN NAME AND SURNAME

E-MAIL ADDRESS*

Text*

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Attachments / tickets / other documents

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I agree with the forwarding of my submission to another railway carrier taking part in fulfilment of the transport contract, to the Railway Infrastructure Administration, to the JLV catering company, to the Rail Authority, to the Rail Safety Inspection Office, to the Transport Infrastructure Access Authority or to the Ministry of Transport if ČD finds out that the processing of my submission is not in the ČD competence and if it at the same time believes that the processing thereof may be in the competence of any of the above-mentioned entities.