Personal data protection

The EU Regulation on personal data protection (GDPR) provides you with a guarantee of exercising certain rights connected with the processing of your personal data towards us, when we are acting as the controller of you personal data. In order that we can simplify this process, we have prepared answers to some frequently asked questions connected with the personal data processing. For this reason, please have a look at the section entitled “Questions and Answers” and provided for below. In case you do not find an answer to your question or if you continue to insist on the exercising of your rights, please download our form for the exercising of the Customer’s rights regarding personal data. You can print the form or you can fill in the same in an online way and then you can upload it to the web site with your guaranteed electronic signature; in the case that you are a holder of the loyalty In Card, you can upload the form after logging into the E-shop system even without that signature. You can send the form with the guaranteed electronic signature also by e-mail or as a letter which is provided with your officially certified signature. Alternatively you can file it at the filing office in the headquarters of our company at the address České dráhy, a.s., Generální ředitelství (General Directorate), Nábřeží Ludvíka Svobody 1222, 101 15 Prague 1 after submission of an identity document issued by a state administration authority. Please specify in the reference of any communication or on the envelope the subject matter (reference) “GDPR”.