Rights under the transport contract for journeys in the Czech Republic

Právo z přepravní smlouvy při cestách po ČR

What is your right under the transport contract?

When you board a ČD train, a transport contract is concluded between you and ČD, whereby ČD undertakes to transport you to your destination station in accordance with the purchased ticket, and you agree to the transport terms and conditions. If you want to return your ticket, you must exercise your right under the transport contract.

Transport contract

The transport contract is concluded and will be fulfilled:

  • if the passenger exercises his or her right to transport arising from a travel document by boarding a train or bus on which ČD travel documents are valid
  • if a passenger boards a train without a valid travel document and pays the fare without delay to an authorised ČD employee (e.g. a conductor or train driver on lines with self-service ticketing, etc.)

By concluding the transport contract on the transport of persons, a binding legal relationship arises between ČD and the passenger, and the passenger expresses his or her consent to the transport terms and conditions set out in the ČD Contractual and Transport Terms for Public Passenger Railway Transport (SPPO), the tariff terms and conditions set out in the ČD Tariff for Inland Transport of Passengers and Luggage (TR 10) or published in a decree in the Transport and Tariff Bulletin (PTV), or to the Rules for Shopping in the ČD E-shop and the Rules and Terms for Telephone Sales of eTiket Documents through the ČD Contact Centre (the TeleTiket service).

Rules We Abide By

Exercising your right under the transport contract

  • Exercising your right under the transport contract (filing a claim) for reasons on the passenger’s side
  • Exercising your right under the transport contract (filing a claim) for reasons and obstacles not on the passenger’s side

You can exercise your right under the transport contract (file a claim) at any ticket counter or by post at your own expense sent to the following address: České dráhy, a.s. – Claims Processing Facility (OPT), Department of Portioning, Clearing and Reconciliation of Relationships in Passenger Transport, Vídeňská 15, 772 11 Olomouc, CZECH REPUBLIC. In the event that the original travel documents are retained, the passenger will receive a confirmation of this. For tickets purchased in the ČD e-shop, on the ČD mobile website, or in the Můj vlak (“My Train”) mobile application, you can exercise your right under the transport contract right in the e-shop.


Introduction About Tickets Compensation, claims and exchanges