1. Introductory Information

České dráhy, a.s. (hereinafter referred to as the "Service Provider") undertakes to make its services provided via digital interface, specifically the website www.cd.cz and the My Train mobile application, accessible in accordance with Act No. 424/2023 Coll., on Accessibility of Certain Products and Services (hereinafter referred to as the "Act") and other related regulations.

2. General description of the service and explanations necessary to understand the functioning of the service

The Service Provider enables users to search for connections by ČD trains or other carriers under public service obligation on the website www.cd.cz and in the My Train application. The connection search engine is functionally linked to the ČD e-shop and the My Train application. Based on the found connection, tickets can be purchased by paying online with a payment card, prepaid credit, or a digital wallet (Google/Apple). Simplified instructions for purchasing in the ČD e-shop and the My Train application can be found on the page How to buy a ticket

Users can also create a user account here, view available information, order transport assistance, return or exchange tickets, send a query via the contact form, and more.

3. Information on compliance with service accessibility requirements

These websites are partially in compliance with the Act, with the harmonized standard EN 301 549 as amended, and with the Web Content Accessibility Guidelines (WCAG) 2.1 standard at level AA.

The websites are responsive on most devices and are accessible and functional for iOS, Android, Windows, and MacOS operating systems and are optimized for the most used browsers (Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, Opera).

The www.cd.cz website strives for maximum accessibility of content and functionality. The site is designed with regard to Czech rules for creating an accessible web. It meets the main principles of accessibility according to the WCAG 1.0 methodology and the principles of the Czech Blind United project – Blind Friendly Web. The layout and content structure is created using structural XHTML 1.0 Strict. Visual presentation is handled using cascading style sheets (CSS).

Texts

All published texts are defined in relative units and their size can be freely adjusted using standard browser tools (Ctrl + scroll wheel in Internet Explorer). Some application functions may be exceptions.

Printing

The website also includes a CSS style for the print version. All pages can be printed without any restrictions using standard browser tools (usually the printer icon in the browser navigation bar, or via the File – Print menu).

Independence from input device

Control of the published pages is not limited by the type of input device. The content can therefore be accessed using a touch screen, mouse, and keyboard.

Independence from output device

Access to the website content does not depend on the use of a specific type of output device. Whether it is an alternative web browser, text browser, PDA, smartphone, or voice reader.

Some parts of the website may not fully meet accessibility requirements (e.g., contrast of used visual elements, fonts, and elements).

The Service Provider is continuously working to eliminate these deficiencies.

• Navigation using keyboard and screen reader: All interactive elements are accessible via keyboard, allowing users to navigate the website using the tab key and control all elements without using a mouse. The websites are fully controllable using screen readers (VoiceOver, etc.).
• Visual indicators: Clear visual indicators are available for interactive elements, helping users understand their current location on the page.
• Skipping links and redundant content: Links have been introduced allowing users to skip repetitive content (e.g., navigation links) and quickly get to the main content. There is no redundant description of elements (e.g., duplicate labels).
• Error messages and validation: Form validation and error messages are clearly communicated to users via screen readers, including suggestions for correction that can be made in case of errors.
• Notifications from live regions: ARIA live regions are used to announce real-time changes (e.g., alerts, error messages) so that users are immediately informed without having to leave the currently used element or page area.
• Content structure: Appropriate HTML5 elements (e.g., header, nav, main, footer) are used to semantically structure content, improving reading order and navigation. Relevant images and icons contain alternative texts.
• Consistent navigation: A consistent navigation structure is maintained on all pages, helping users anticipate where to find information and move effectively around the web.
• Personalization features: Users can customize their environment by adjusting text size to suit their individual accessibility needs.
• We allow screen reader users to perform actions directly from accessible elements, such as adjusting quantities and viewing product details. The websites also ensure compliance with WCAG AA standards for color contrast and allow users to distinguish between selected and unselected options. Toggle buttons have been equipped with appropriate accessibility roles that clearly indicate their state for assistive technologies (enabled, disabled, etc.).

4. Exceptions under the transitional provisions of the Act

Content published on the website and the My Train mobile application before June 28, 2025, which has not been subsequently updated, may be temporarily exempt from the requirement to ensure full accessibility.

5. Preparation of this statement

This statement was prepared on June 27, 2025, using the method of self-assessment of the accessibility of provided services. The statement was last updated on December 4, 2025.

6. Feedback and contact details

If you encounter a problem with the accessibility of this service, please inform us via:

• E-mail: webadmin@cd.cz
• Phone: +420 221 111 122 (ČD customer line)
• Postal address: České dráhy, a.s., Generální ředitelství, O14 - Odbor cenotvorby osobní dopravy, Nábřeží L. Svobody 1222, Praha 1, 110 00

The Service Provider will attempt to remedy the deficiencies or offer an alternative way of making the information available. Information on the accessibility of the service will also be provided in audio form upon request.

7. Enforcement procedure

In case of an unsatisfactory response to a notification or request, you may contact the relevant supervisory authority:

Rail Authority (Drážní úřad)

Postal address: Bělehradská 222/128, 120 00 Praha 2
Web: www.du.gov.cz
E-mail: podatelna@du.gov.cz
Phone: +420 226 523 368

Czech Trade Inspection Authority (Česká obchodní inspekce)

Postal address: Gorazdova 1969/24, 120 00 Praha 2
Web: www.coi.gov.cz
E-mail: podatelna@coi.gov.cz
Phone: +420 296 366 360