Rules We Abide By

Rules We Abide by in Inland Transport

ČD Contractual and Transport Terms for Public Passenger Railway Transport (SPPO) (784 kB)

ČD Tariff for Inland Transport of Passengers and Luggage (TR10) (2067 kB)

Claim for Compensation in Domestic and International Passenger transportation (60 kB)

ČD Tariff for Aerial Cableways (TR14) (282 kB)

Documents for In Karta cards

General Terms and Conditions for the Issue and Use of In-karta Cards as an Electronic Monetary Means Containing Electronic Money (154 kB)

Terms and Conditions for the Issue and Use of In Karta Cards

Terms and Conditions for the In Karta Card in Mobile Phone

In Karta Refund Policy (51 kB)

In Karta Card Privacy Policy

Virtual In Karta Card Privacy Policy

Recommendations for Using a Customer In Karta Card (45 kB)

Protection of the Personal Data

Rights of the Data Subject in the ČD Environment

Zpracovatelé osobních údajů (213 kB)
(A list of all personal data processors)

User Account Privacy Policy on the Czech Railways Passenger Portal

ČD Credit Account Privacy Policy

In Karta Card Privacy Policy

Virtual In Karta Card Privacy Policy

ČD Points Loyalty Programme Privacy Policy

ČD e-shop without registration privacy policy

TELETIKET Privacy Policy

ČD E-shop for Companies Privacy Policy

Other binding documents

Terms and Conditions of Operation when Using the ČD Passenger Transport Portal

Declaration of accessibility

Rules for Shopping in the ČD E-shop

General Terms and Conditions for Opening and Using the ČD Credit Payment Means

Rules of the ČD Points Loyalty Programme

Rules, Terms and Conditions for Telephone Sales of eTiket Documents through ČD Central Customer Service – THE TELETIKET SERVICE

General Terms and Conditions of the ČD E-shop for the "ČD for Companies" Programme

Rules We Abide by in International Transport

ČD Special Agreement for International Carriage (ZUJ)

Convention concerning International Carriage by Rail (COTIF)

Uniform Rules concerning the Contract of International Carriage of Passengers by Rail (CIV, Appendix A to the Convention)

Regulation (EC) No. 1371/2007 of the European Parlament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Claim for Compensation in Domestic and International Passenger transportation (60 kB)

ČD Contractual and Transport Terms for Public Passenger Transport (SPPO) apply to the extent set out in the GCC-CIV/PRR, SCIC-NRT and in the ZUJ, as well as in all cases where it is not possible to apply any of the above-mentioned conventions, regulations and tariffs.


Introduction Rules We Abide By