Terms and Conditions for the Issue and Use of In-Karta Cards

Valid from 25 May 2018

WHAT ARE THE IN-KARTA CARD, ČD CARD AND OTHER CARDS?

The In Karta card is a contactless chip card the size of a standard bank payment card with an integrated Mifare DESFire® chip and antenna. The In Karta card’s electronic circuits are charged with current which is inducted in the antenna if placed in an electromagnetic field generated by a terminal or card reader (at a maximum distance of 10 cm from the card reader). The In Karta card can serve as a carrier of Electronic Money (EP), a so-called electronic wallet (EPIK).

A ČD card (“karta ČD”) is understood as a space for storing ČD customer applications created supplementarily in the card of a different entity.

A card (“karta”, of a different entity) is any contactless chip card (except for the In Karta card) fulfilling – independently or in combination with other electronic applications – the function of a travel document in a public transport means.

IMPORTANT NOTICE

After submitting a request for the issue of an In Karta card and paying for the selected application, you will receive a provisional In Karta card or a confirmation of receipt of your request bearing, among other things, your name, surname, date of birth and the number of your In Karta card (which you will receive after production). Your provisional In Karta card or confirmation of receipt will be valid until you obtain your chip In Karta card, but no later than until the date specified on the provisional In Karta card or confirmation of receipt. The provisional In Karta card serves to demonstrate eligibility for the selected inland discount.

It is not possible to request the RAILPLUS discount in the ČD e-shop. If, during the term of validity of the provisional In Karta card, you would like to use the RailPlus discount, you must request the In Karta card at a ČD ticket counter, submit a second photograph along with your request, and ask for a temporary paper In Karta/RailPlus card; it is not possible to request a temporary paper In Karta/RailPlus card subsequently. Please keep the provisional In Karta card or confirmation of receipt in a safe place! No compensation is provided for a lost or damaged (unreadable) provisional In Karta card, provisional commuter ticket or temporary paper In Karta/RailPlus card before the In Karta/RailPlus card is issued, nor can a duplicate be issued. During the term specified on the provisional In Karta card (confirmation of receipt), you should stop by the railway station you specified to retrieve the In Karta card. When retrieving your card, please verify that the card’s photograph, given name, surname, date of birth and term of validity of six years from the first day of validity are correct.

With your In Karta card, you will receive a confirmation with its identifying information. Also with your In Karta card, you will receive a password that provides secure access to information concerning your In Karta card. After logging in on www.cd.cz, you can change your password. You can also change your password in a ČD ticket office.

The selected application can be returned no later than on the first day of the application’s term of validity specified on the provisional In Karta card.

WHAT TO DO IF YOU LOSE YOUR IN KARTA CARD

You can block your In Karta card at any ČD ticket counter, online on https://www.cd.cz/en/profil-uzivatele/spravce-inkaret/neregistrovany/ (hereinafter the ČD website), or by telephone on the customer hotline (telephone number 221 111 122). In order to block your In Karta card by telephone and to log into the ČD website, it is necessary to enter or provide to the operator your personal data, In Karta card number and the above-mentioned password. Without providing a valid password, it is not possible to block an In Karta card. Your In Karta card will be blocked without a fee after verification of your personal data. A duplicate In Karta card can only be requested in person at a ČD ticket counter. To issue a duplicate In Karta card or to unblock an In Karta card, a fee is charged per the TR 10 Tariff.

CONTRACTUAL RELATONSHIP BETWEEN THE IN KARTA CARDHOLDER AND ČD

A contractual relationship between ČD as the issuer and the cardholder arises at the moment of takeover of the In Karta card, or on the first day of the term of validity of the provisional In Karta card with the selected application per the TR 10 Tariff. The contractual relationship shall terminate no later than 6 months from the In Karta card’s expiration date, unless another card is requested before this date.

If an electronic monetary means will be placed on the In Karta card, the signed “Request/Contract on the Issue and Use of an In Karta Card” shall change into a “Contract on the Use of an Electronic Monetary Means”, which shall become effective when monetary means are deposited. This contract is governed by the “Terms and Conditions for the Issue and Use of an In Karta Card as an Electronic Monetary Means Storing Electronic Prepaid Credit and Terms and Conditions for the Recognition of Electronic Monetary Means on the Contactless Chip Cards of Other Entities” (VOP). In the event of an In Karta card used as an EPIK on which there is no balance of monetary means, the contractual relationship shall terminate no later than 6 months from the In Karta card’s expiration date, unless another card is requested before this date. If, on an In Karta card used as an EPIK, there is a balance of monetary means even after the In Karta card’s expiration date, the contractual relationship shall terminate no later than on the day when there is a zero balance of electronic prepaid credit on the In Karta card, but no later than 4 years after the In Karta card’s expiration date or 4 years after it is blocked. In the event of discrepancies regarding the duration of the contractual relationship, the VOP shall take precedence. Unless specified otherwise in these terms and conditions, the legal relationships arising under the “Request/Contract on the Issue and Use of an In Karta Card”, as well as the relationships arising under the “Contract on the Use of an Electronic Monetary Means” between the issuer and the holder of electronic monetary means shall be governed by Act No. 89/2012 Coll., Civil Code, as amended.

INFORMATION AND CONTACTS

Customer hotline: 221 111 122, www.cd.cz/inkarta.

The use of an In Karta card for ČD inland discounts is governed by terms and conditions announced in the valid ČD Tariff for Inland Transport of Passengers and Luggage (TR 10 Tariff).

The use of an In Karta/RailPlus card in international transport is governed by terms and conditions announced in the valid ČD Special Agreement for International Carriage.

The use of an In Karta card as an EPIK shall be governed by the “Terms and Conditions for the Issue and Use of an In Karta Card as an Electronic Monetary Means and Terms and Conditions for the Recognition of Electronic Monetary Means on the Contactless Chip Cards of Other Entities”.


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