37.1. Groups of 20 to 99 passengers (hereinafter 20 passengers or more) can order transport including an extraordinary train stop (see Article 47 of the SPPO) using the order form on www.cd.cz/skupiny, at the ticket counter or through ČD’s Central Customer Service (CZS), tel. +420 221 111 122, no later than 72 hours prior to the train’s departure from the passengers’ boarding station per the valid timetable. A requirement is the observance of the minimum number of 20 passengers; and fares must be generated by the ordering system for at least 2 passengers. On the basis of the entered information on the number and structure of passengers, the ordering system will optimise combinations of fares pursuant to the terms and conditions of the ČD Tariff for this group of passengers. After the order’s approval, it is necessary on the basis of the allocated transaction code to purchase tickets in the ČD e-shop or at any ticket counter. Tickets must be purchased no later than 48 hours prior to the train’s departure from the boarding station specified on the ticket, or at a set time sent in an e-mail; otherwise, the order will be forfeited.
37.2. Tickets purchased through the ordering system for transporting groups are numerically interlinked.
37.3. In the case of an extraordinary train stop, disembarking passengers must be ticketed to the nearest subsequent station and boarding passengers must be ticketed from the nearest preceding station where the requested train stops per the valid timetable. For an extraordinary stop, the passengers shall pay the “Fee for a permitted stop or delay of the train” (“Poplatek za povolené zastavení nebo zdržení vlaku”) per the ČD Tariff.
37.4. As part of the approval of transport ordered for the group, the transport organiser may, by agreement with the passenger, change the originally planned transport route or divide the group among multiple connections. In case of an extraordinary event or closure on the line, it is not possible to guarantee common seating of the group in the same carriage.
37.5. As part of their order, groups of 20 or more passengers with bicycles shall receive a free reservation or a reservation of a space for a bicycle in regularly included carriages until capacity is exhausted. If a supplementary carriage is included for transporting bicycles, then it shall be necessary to pay the fee for reserving a space per the ČD Tariff.
37.6. After the transport has been approved and paid for, the passenger shall obtain as part of the order, along with his or her own fare and the fares for the accompanying passengers, free seat reservations or free reservations of seats for the selected trains, provided this is technically and technologically feasible, and free reservations or free reservations of spaces for bicycles, as the case may be.
37.7. It is not possible to issue seat reservations and reservations of spaces for bicycles for compartments/trains with required reservations.
37.8. It is not possible to reserve a space free of charge or to issue seat reservations for passengers who travel for a fare different from the fare generated by the ordering system. To secure the ordered spaces for these passengers, the passenger shall pay the fee for reserving a space or the price of the relevant seat reservation per the ČD Tariff.
37.9. No seats shall be reserved, nor shall free seat reservations be issued for orders of transport under 15 kilometres or for any of the individual trains on the approved route travelling under 15 kilometres, even on rail replacement services
.37.10. ČD reserves the right to refuse the order if it cannot be arranged for operational reasons.