Transporting persons with limited mobility and orientation
110. Persons with limited mobility and orientation have a right to use ČD services in a way comparable to that enjoyed by other citizens under the terms and conditions specified in the SPPO.
110. 1. Persons with limited mobility and orientation are passengers for whom it is difficult to use rail transport and related infrastructure as a result of a health disability, age or other factor. 12. This category does not include persons who are obviously under the influence of alcohol or other addictive substances.
110. 2. The transport of persons with limited mobility and orientation requiring the permanent assistance or permanent supervision of another person is possible only if accompanied by a guide, who will be with the passenger for the duration of the transport.
111. It is not necessary to order transport in advance for persons with limited mobility and orientation who do not require any assistance from ČD employees for boarding, disembarking and transferring between trains.
112. If a passenger requests assistance from ČD employees in boarding, disembarking and transferring, it is necessary to request such assistance no later than 24 hours prior to the train’s departure from the passenger’s boarding station at any ticket counter or at the ČD Contact Centre.
112. 1. At unattended stations, passengers are informed on the notice board of how they can order transport and what the nearest station is where they can request assistance with boarding, disembarking and transferring between trains. This information is also available on www.cd.cz and at the ČD Contact Centre, tel. 221 111 122.
112. 2. ČD does not charge any fees for securing transport and providing assistance in boarding, disembarking and transferring between trains to persons with limited mobility and orientation.
113. If in ČD carriages there are seats reserved and marked for persons with limited mobility and orientation, such passengers have a preferential right to occupy these seats. If needed, it may be necessary to demonstrate eligibility to occupy such seats with relevant identification.
Passengers using an orthopedic wheelchair (hereinafter “wheelchair”)
114. Travel using a wheelchair on ČD trains is only possible if the wheelchair it is equipped with a functional handbrake, so that it may be safely secured during transport.
115. For transport on ČD trains, passengers using wheelchairs can make use of:
a) carriages adapted for transporting passengers using wheelchairs,
b) carriages allowing for safe boarding, disembarking and transferring between trains,
c) service carriages.
115. 1. More detailed information about the inclusion of carriages allowing for the transport of passengers using wheelchairs is published in the valid railway timetable including the IDOS electronic timetable and is available upon request from ČD employees at railway stations or at the ČD Contact Centre, tel. 221 111 122.
115. 2. Passengers are required to request from ČD the use of a platform lift or transport in a service carriage equipped with a platform lift on trains in which such a carriage is normally included no later than 24 hours prior to the train’s scheduled departure from its originating station or from the border-crossing station. The operation of the platform lift during boarding, disembarking and transferring is performed exclusively by ČD employees.
115.3. Passengers must inform ČD of a request for transport in a service or other carriage suitable for transporting passengers using wheelchairs without a platform lift on trains in which such a carriage is normally included no later than 24 hours prior to the train’s scheduled departure from its originating station or from the border-crossing station. Transport in this type of carriage generally requires the use of a mobile platform lift at stations which are equipped with one.
116. Information about stations that are technically equipped and accessible so as to enable passengers using wheelchairs to board, disembark and transfer are published in the valid railway timetable, in the List of Stations and Services at the Station sections of the IDOS electronic timetable and upon request from ČD employees at railway stations or at the ČD Contact Centre.
116.1. It is necessary to inform ČD of a request to use a ČD mobile platform lift at stations which are equipped with one at least 24 hours prior to departure. The operation of the mobile platform lift for the boarding, disembarking and transferring of passengers using wheelchairs is performed by service personnel authorised by the owner of the lift.
117. An order for inclusion of a carriage with a platform lift or a carriage suitable for transporting passengers using wheelchairs in a ČD train in which such a carriage is not normally included, or a request to exchange it for a carriage with a platform lift can be made in person at any ticket counter, at the ČD Contact Centre, tel. 221 111 122, or by placing an order on www.cd.cz, no earlier than two months and no later than 48 hours prior to the planned train’s departure from its originating station.
117. 1. It is necessary to provide the following information in the order form: name, surname and address of the passenger, date of departure and train number (possibly also an alternative date), method of communication for processing the order (telephone or other contact information), possibly also a telephone contact for the period of the actual transport.
117. 2. Upon receiving an order, ČD undertakes to assess it; the receipt of an order does not establish a right to transport on the selected train. ČD will notify the applicant of the decision to allow the transport or an alternative method of transport (e.g. on a different connection), or of the refusal of transport, within 5 days of receiving the order or no later than 2 days prior to the planned transport.
117. 3. Prior to commencing travel, the passenger should announce his or her presence at least 30 minutes prior to the approved train’s scheduled departure at the boarding station, at the workstation or to a ČD employee according to the contact information provided to the passenger with the decision to allow transport.
117. 4. If a passenger is unable to commence an already ordered journey, he or she is required to inform the place where the order was made or the place from where the order’s realisation was confirmed immediately of the transport’s cancellation.
118. ČD may refuse to transport a passenger using a wheelchair (in this case the issue of travel and reservation documents is also understood) only if:
a) it is not possible to provide this service on the selected train or connection and it is not technically possible to include a carriage allowing for the transport of passengers using wheelchairs in such a train or connection,
b) the capacity of spaces for transporting passengers using wheelchairs has already been exhausted on the requested connection, and the capacity cannot be increased,
c) the technical equipment and accessibility of a selected boarding, disembarking or transfer station makes it impossible for passengers using wheelchairs to access the platform or to board, disembark, or transfer between trains,
d) the passenger using a wheelchair did not comply with the prescribed term for announcing his or her transport and for securing it, which cannot be properly prepared in advance, would cause the train to be delayed.
118. 1. ČD is required, upon request, to inform a passenger using a wheelchair in writing of the reasons for refusal of transport within 5 working days from the date of refusal of transport and to suggest to the passenger an alternative solution.
118. 2. If the passenger does not comply with the periods for announcing his or her transport, and arrives at the time of the train’s departure, transport will be refused with reference to the provisions of Art.. 118 d) of the SPPO and another suitable connection will be recommended to the passenger, for which it will be possible to secure such transport in real time without resulting in a delay.
119. - 124. Void.
