Compensation, claims and exchanges

Rights under the transport contract for journeys in the Czech Republic

When and how can you return a ticket? And how much money will you get back?

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Rights under the transport contract for international journeys

Even for international journeys, you can change your plans. When and how can you return an international ticket?

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Compensation for delays and discomfort

Does the train have a long delay? Or is the air-conditioning not working? You’ll receive compensation as an apology from us.

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Introduction About Tickets Compensation, claims and exchanges