Compensation, claims and exchanges
Rights under the transport contract for journeys in the Czech Republic
When and how can you return a ticket? And how much money will you get back?
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Rights under the transport contract for international journeys
Even for international journeys, you can change your plans. When and how can you return an international ticket?
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Compensation for delays and discomfort
Does the train have a long delay? Or is the air-conditioning not working? You’ll receive compensation as an apology from us.
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