Services for wheelchair users

Travel by train without barriers

Train travel can be easy even for passengers in wheelchairs. For a smooth journey, including all transfers, please order your journey arrangements in advance via the internet or at any of our ticket counters.

If you are traveling on a train of another carrier, it is necessary to order the journey on their train directly with the given carrier. You will not find trains of other carriers in our connection search engine.

If you will be combining multiple different carriers during your journey, order a journey with a wheelchair or assistance at the station through the One Ticket Assistance booking system.

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Our trains enabling comfortable travel for passengers in wheelchairs are marked in the timetables with special symbols:

low-floor carriage suitable for the transport of passengers in wheelchairs, or a carriage with a lifting platform; ordering transport is recommended
carriage suitable for the transport of passengers in wheelchairs; ordering transport is mandatory

When traveling by train in a wheelchair, you can easily search for a connection on the website www.cd.cz/spojeni-a-jizdenka/, where you enter the requested service "For passengers in wheelchairs". The search engine will then find only Czech Railways connections with carriages adapted for passengers in wheelchairs. It is also possible to set a longer time required for transfer in the connection parameters. We also allow passengers in wheelchairs to travel on other trains in service carriages or service compartments, but these usually do not meet transport standards and the passenger in a wheelchair is transported here only with their explicit consent.

For more information, you can use the Czech Railways Central Customer Service on the phone line 221 111 122, which will also help you find a suitable connection.

Ordering transport for passengers in wheelchairs

Are you planning a train journey in a wheelchair? We are happy to transport passengers in wheelchairs on our trains. For the smooth course of your journey, including all transfers, please order the journey arrangement or assistance at least 24 hours in advance. If you are traveling abroad or it is exceptionally necessary to include a carriage with a lifting platform in the train, please order the journey at least 36 hours in advance.

The request for transport provision (assistance) to or from abroad is automatically activated by using a foreign railway station in the connection search engine. Such an order must be placed at least 36 hours before the train's departure. If submitted later, the service cannot be arranged and guaranteed with foreign partners.

Within international transport, it is also possible to request the provision of a travel document by checking the request in the order form, or you can purchase international travel documents at any international ticket counter or in the e-shop or in the My Train (Můj vlak) mobile application.

If requesting the purchase of travel documents, the order deadline is extended to 5 working days. In the form, in addition to other mandatory data, it is always necessary to enter an email address or phone number for the order confirmation. You select the connection in the search engine directly on our website.

In case of a positively processed request, you will receive transport instructions. Before the transport, report to the designated workplace at least 30 minutes before the train's departure, otherwise you risk the possibility of being refused transport.

If for any reason you cancel an already reported and confirmed transport, please immediately inform our ČD Central Customer Service by phone at 221 111 122 or tell us at any ticket counter, or send an e-mail to: bookingtool@cd.cz, always stating the transport number.

Assistance means providing help to passengers with disabilities and persons with reduced mobility and orientation when boarding and alighting from the vehicle, escorting to the train, help with purchasing a travel document, etc., according to the possibilities of the employees at the given station. This form is therefore not intended for ordering other services for passengers, e.g., providing luggage porter services, babysitting, etc.

At the stations Praha hl.n., Brno hl.n., and Plzeň hl.n., you can borrow a so-called "pink wheelchair". This aid was lent to ČD by the "Žijeme tady" (We live here) association as part of a joint project aimed at improving the accessibility of our stations for passengers with temporary or permanent musculoskeletal disabilities. Please indicate any wheelchair order in the notes of the transport order.

Go to journey or assistance order

If you are traveling on a train of another carrier, you must order the journey on their train directly with the given carrier. You will not find trains of other carriers in our connection search engine.

If you will be combining multiple different carriers during your journey, order the journey with a wheelchair or assistance at the station via the One Ticket Assistance booking system.

Conditions for travel of passengers in wheelchairs

If the passenger does not require staff assistance or the extraordinary inclusion of a carriage adapted for the transport of passengers in wheelchairs, it is not necessary to report or order the journey in advance. When requesting staff assistance, the use of a mobile or vehicle lifting platform, or the extraordinary inclusion of a carriage adapted for the transport of passengers in wheelchairs, the journey must be ordered in advance.

Deadlines for ordering assistance or transport for passengers in wheelchairs:

without advance notice – cases where the passenger does not require carrier assistance
24 hours before the train departs from the boarding station – for trains marked with the symbol for passengers in wheelchairs, with a service carriage or other suitable carriage without a platform, and the passenger requires carrier assistance or requests the use of a mobile lifting platform at stations equipped with one.
36 hours before the transport takes place – in cases where the inclusion of a carriage with a platform, or a carriage suitable for the transport of passengers in wheelchairs, is required in a train in which this carriage is not regularly included

If a passenger in a wheelchair decides to travel without a prior order, we will arrange their transport according to immediate operational conditions, provided there are no serious obstacles or technological reasons preventing it.

How to place an order for assistance or transport?

Transport of a passenger in a wheelchair or provision of staff assistance can be ordered:

via the online order form
at a ČD ticket counter
by phone at the ČD Central Customer Service on 221 111 122

The order must always state:

passenger's first name, surname, and e-mail address or phone number
date of departure and train number (possibly an alternative date in the note)
method of notification regarding the order processing (phone or other connection)

Vehicles used for the transport of passengers in wheelchairs

low-floor carriage suitable for the transport of passengers in wheelchairs, or a carriage with a lifting platform; ordering transport is recommended
carriage suitable for the transport of passengers in wheelchairs; ordering transport is mandatory
service carriages – usually do not meet transport standards and the passenger in a wheelchair is transported here only with their explicit consent

Order confirmation

The order will be reviewed upon receipt. The receipt itself does not automatically mean its confirmation. The order may be rejected if it cannot be carried out on the selected train or route for operational or technological reasons. ČD will inform the applicant of the enabling or refusal of the journey within 5 working days after receiving the order, or, if submitted within 5 working days before the planned journey, immediately after its assessment.

When can transport be refused?

Transport of passengers in wheelchairs may be refused:

if the transport cannot be technologically carried out on the selected train or connection and it is not technologically possible to include any carriage suitable for the transport of passengers in wheelchairs in the train,
if the capacity of places for transporting passengers in wheelchairs in the requested connection is already exhausted and the capacity cannot be additionally increased,
if the technical equipment and accessibility of the selected boarding, alighting, or transfer station do not allow passengers in wheelchairs access to the platform or boarding, alighting, and transferring between trains,
if the wheelchair dimensions exceed a width of 700 mm and a length of 1200 mm,
if the weight of the wheelchair or the combined weight of the passenger and the used wheelchair exceeds the lifting capacity of the lifting platform and the passenger refuses separate loading of the wheelchair itself and independent boarding (using the lifting platform).

What you must be prepared for

The wheelchair must always be equipped with a functional brake. For ordered transport, the passenger in a wheelchair must arrive at the boarding station at least 30 minutes before the scheduled train departure and report to the designated workplace according to the instructions provided to them.

Station accessibility

For easy access by passengers in wheelchairs to ticket counters, waiting rooms, and other services, the Railway Administration (Správa železnic, s.o.), as the owner of most buildings, is gradually modifying the entrances to the stations and platforms to be barrier-free. Nevertheless, the barrier-free status of individual stations varies. The accessibility of station premises for passengers in wheelchairs and the equipment of individual stations for the boarding and alighting of passengers in wheelchairs can be found in the station information. When searching for a connection, just click on the station name to see all important information about that station and the scope of services provided, including accessibility for passengers in wheelchairs.

Complete information about stations

Easy orientation at the station

For easier orientation, we are gradually adding orientation maps to stations, marking all passenger areas, platforms with their approaches, and connecting transport stops around the station. Access routes for passengers in wheelchairs are also marked on them.

Mobile lifting platforms

Some of our trains are equipped with their own lifting platform or access ramp, allowing trouble-free boarding and alighting for passengers in wheelchairs at almost any station or stop. For boarding trains without their own lifting platform, we use mobile lifting platforms located at major stations. Only a trained employee is allowed to operate the lifting platform, so the station must be notified in advance of the intended boarding, alighting, or transfer of the passenger in a wheelchair, ideally when ordering the transport for the passenger in a wheelchair. An up-to-date overview of stations equipped with a lifting platform, including relevant contacts and operating hours, can be found in the overview of station services.Complete information about stations

Easy travel with a Eurokey

Thousands of "Euro-locks" are currently registered in Europe. The purpose of the project is to provide persons with disabilities with easier access to many places – stations, museums, cinemas, or government offices. They can open toilets or activate technical equipment with a single key. It is important that this small key will in the future reduce the uncertainty of all persons with disabilities who wish to move around towns and villages as freely as possible.

Unfortunately, sanitary facilities, elevators, or stair lifts at Czech Railways stations and other public places are often targets of vandals, so they must be locked. The Eurokey thus allows persons with disabilities to use the toilets without having to ask a ČD employee for the key, while effectively protecting Czech Railways property.

Stations with a Eurokey, as of April 1, 2015
Station	Note
Brno hl.n.	WC operated by a third party
Brno-Královo Pole	WC operated by a third party
Břeclav	WC operated by a third party
Kuřim	WC operated by a third party
Luka nad Jihlavou	WC operated by a third party
Telč	WC operated by a third party
Chotěboř	WC operated by a third party
Havlíčkův Brod	WC operated by a third party
Kyjov	WC
Letovice	WC
Vyškov na Moravě	WC
Domažlice	WC
České Velenice	WC operated by a third party
Jindřichův Hradec	WC
Železná Ruda-Alžbětín	WC
Železná Ruda město	WC
Olomouc hl.n.	WC operated by a third party
Prostějov hl.n.	WC operated by a third party
Šumperk	WC operated by a third party
Uničov	WC
Chrudim	WC
Chvaletice	WC
Týniště nad Orlicí	WC out of order due to reconstruction until Sep 30, 2015
Benešov u Prahy	WC
Čerčany	WC
Kladno	WC
Kolín	WC
Lysá nad Labem	WC
Olbramovice	WC
Poděbrady	WC
Poříčany	WC
Praha-Dejvice	WC
Praha hl.n.	WC
Praha-Libeň	WC
Příbram	WC
Senohraby	WC
Strančice	WC
Vlašim	WC
Zruč nad Sázavou	WC
Děčín hl.n.	WC since 03-2015 (not yet available)
Klášterec nad Ohří	WC
Mariánské Lázně	WC
Rumburk	WC
Ústí n.L.-Střekov	WC

Barrier-free trains

Some of our carriages and units are specially adapted for the travel of passengers in wheelchairs. Trains with carriages adapted for passengers in wheelchairs are always marked in the timetable with the following symbols:

low-floor carriage suitable for the transport of passengers in wheelchairs, or a carriage with a lifting platform; ordering transport is recommended
carriage suitable for the transport of passengers in wheelchairs; ordering transport is mandatory

Travel for passengers in wheelchairs is also possible on other trains in service carriages or service compartments (however, these usually do not meet transport standards and the passenger in a wheelchair is transported here only with their explicit consent).

Newly purchased Czech Railways vehicles for regional and suburban transport are now always designed as low-floor and barrier-free. New vehicles for long-distance transport are also designed to be accessible for passengers in wheelchairs.

More information about our trains